Beginning in 2012, claimants consisting of a class of male and female customer service employees at the Fresno and Clovis facilities of Alorica Inc., a third-party call center and technology services provider, were allegedly subjected to sexual harassment by managers and co-workers, allegedly creating a sexually hostile work environment. The U.S. Equal Employment Opportunity Commission, representing the class of victims, first attempted a conciliation process before suing Alorica Inc. The EEOC alleged that the on-site human resources staff failed to properly address the harassment, despite repeated complaints from employees, and that this failure constituted a violation of Title VII of the Civil Rights Act of 1964., The EEOC, acting on behalf of the class of employees, sought recovery for compensatory damages.